Privacy Policy

Last updated: May 26, 2026

This Privacy Policy explains how KBD Scooter collects, uses, stores, and protects information when you use the KBD Scooter mobile application, website, support services, and rental services.

Information We Collect

We may collect the following information:

• Account information, such as your name, email address, phone number, and authentication details.
• Profile and verification information, such as identity documents, address, hotel name, and room number when required for rental or safety purposes.
• Payment and billing information processed through Stripe, including payment status, transaction identifiers, debt, totals, and invoice information. We do not store full card numbers.
• Location and ride information, including scooter location, route data, start and end locations, parking zone status, restricted zone events, and ride history.
• Device and notification information, including push notification tokens, device type, operating system, and notification topic subscriptions.
• Support and safety information, such as SOS requests, damage photos, comments, issue tags, maintenance reports, and customer support communications.
• Technical information, such as logs, app diagnostics, crash information, API requests, and security events.

How We Use Information

We use information to:

• Create and manage user accounts.
• Provide scooter rental, ride tracking, parking, pause, resume, and ride completion features.
• Process payments, deposits, overtime charges, debts, refunds, and invoices.
• Send operational notifications, including zone alerts, ride time warnings, overtime alerts, blocked ride alerts, speed alerts, and maintenance alerts.
• Support customer service, safety workflows, damage reporting, and dispute handling.
• Improve app reliability, prevent fraud, enforce rental rules, and protect users, scooters, and our service.
• Comply with legal, tax, accounting, and regulatory obligations.

Location Data

Location data is essential to the rental service. We use location information to show nearby scooters, track active rides, detect parking and restricted zones, calculate ride details, and support safety and billing workflows. During an active ride, scooter location may be used instead of phone location when available.

Payments

Payments are handled by Stripe and related payment processors. KBD Scooter receives payment status, payment links, invoice identifiers, and transaction metadata needed to operate the rental service. Your payment information is also subject to Stripe's privacy policy.

Sharing Information

We may share information with:

• Payment processors, including Stripe.
• Hosting, analytics, messaging, notification, map, and infrastructure providers.
• Support, maintenance, fleet management, and operations staff.
• Authorities, insurers, or legal advisers when required by law, safety needs, fraud prevention, or dispute resolution.

Data Retention

We keep information for as long as needed to provide the service, meet legal and accounting requirements, resolve disputes, enforce agreements, and protect the service. Some ride, payment, safety, and audit records may be kept after account closure where legally or operationally required.

Your Choices

You may update your account information in the app where available. You can control push notifications through your device settings. Some permissions, such as location and notifications, may be required for core rental and safety features.

Security

We use technical and organizational safeguards to protect information. No system is completely secure, and users should keep their account credentials confidential.

Children

The service is not intended for children. Users must meet the minimum age and legal eligibility requirements that apply to scooter rental in their location.

Changes

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a new effective date.

Contact

For privacy questions or requests, contact KBD Scooter support through the mobile app or by using the contact details provided by KBD Scooter.